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MISCELLANEOUS
Q. I have a complaint concerning a contractor working for
the city. Do I call the city or the contractor?
A. You may wish to speak to the contractor
directly. If you cannot find their phone number, please contact
Public Utilities or Public Works for that
information.
Q. Can the
city tell me where my property line is?
A. No. You need to contact a professional
surveyor.
Q. Who do I
call about my utility bill?
A. Utility Billing @ 938-6633
Q. If I go on vacation for an entire month and nobody
uses the utilities at my house, why do I have to pay a utility
bill?
A. There is a utility
connection at your home just like electricity, phone, and cable. All
of which charge a monthly fee even if you don't use them. The
minimum bill reflects the fact that you are a subscriber to the
system and the connection is actively on.
Q. The city replaced some lines in my
area and I want to know when my driveway/street/yard is going to be
repaired?
A. Many times when
a utility line is installed or repaired, there is damage to
driveways, streets or yards. This division is responsible for the
line repair and will generate a work order for the Street Division
to repair the street or driveway. When this is accomplished the
Street Division then creates a work order for the Beautification
Division to repair the yard. As you can see, this can be a lengthy
process.
Q. I've paid my
deposit and my tapping fee, when will the work
start?
A. There's usually a
lot happening with improvements, repairs, inspection, etc., but you
can expect all work that has been paid for to begin within five (5)
working days.
Q. I just
saw a City truck at my neighbors home. Why didn't it stop and handle
my work order?
A. The city
has many different trucks. They all serve a different purpose.
Perhaps the truck you saw was not equipped to handle your problem.
Also, in the case of chipper and grab-all trucks, the driver has to
unload whenever his truck is full. Be patient, someone will be by to
attend to your problem.
Q. Do I need a permit to replace my water or sewer
line between my home and the tap?
A. Yes, for rates please call
Code Enforcement
at 938-6620.
WATER
Q.
I've noticed that my neighbor has two water meters. Why is this and
what purpose does it serve?
A. There can be many reasons for installing a separate meter.
By having a sprinkler system or pool metered separately, the
homeowner will not pay a sewer rate on these facilities. For more
information and current charges, please contact Utility Billing
938-6633.
Q. The water in
my house is cloudy. I saw some men working on the pipes down the
street. What is it?
A. When
a major leak is repaired or a new section of pipe is installed, the
water supplying the area is turned off so there is no pressure when
the pipe is cut. After the repair or installation is finished, some
or all of the water in that section of pipe will have to be drained
, leaving a volume of air. When pressure is restored, a small
portion of the air is absorbed into the water refilling the pipes,
similar to carbonation in a soft drink. Workers open fire hydrants
down the line from the repair in order to get the air trapped in the
pipes out and flush the repaired section, but some "carbonated"
water stays in the system. After it flows out of the tap in your
home, the water is no longer under pressure and the air rapidly
comes back out of solution forming tiny bubbles. This is not harmful
and running your tap for a few moments or allowing it to stand for a
minute usually clears it.
Q. Why is the fire hydrant open and
running?
A. Flushing of
hydrants is commonly done by both the Public Utilities Department
and Fire Department. It is being done to test the water pressure and
to clear the lines. It will have no affect on your
bill.
Q. Why is my water
off and why wasn't I notified?
A. In many cases the water has to be turned off due to an
emergency (broken water main, damaged hydrant, etc.). In order to
repair / replace these items the city has to turn the main valve
off. The time involved in locating phone numbers and calling each
resident or business would greatly exceed the time involved in the
repair work. If it is scheduled work, there will be an ad in the
local paper and every effort will be made to notify water-sensitive
customers.
Q. My bill is
high. I think my water meter is broken.
A. You may have a leak in your home. If a water
meter goes bad it will read low or stop completely.
SEWER
Q. Why do I have trouble flushing my toilet during
heavy rains?
A. During
torrential rains, water seeps into the sewer system around the
manholes and through small cracks in the piping. This causes the
system to overload thus not allowing your toilet water anywhere to
go.
Q. My sink is not
draining? Who do I call?
A.
If only one drain in your house is not operating properly, then you
should call a plumber. If, however, your toilet is not flushing and
your drains aren't working you need to call Public Utilities at
938-6623. A good rule of thumb is 'If it is just one call a plumber,
two or more call the city'.
NATURAL GAS
Q. I think I smell gas! What should I
do?
A. Call Public Utilities
from a neighbor's phone. Give them your name, address and phone
number. A natural gas technician will come with a gas detector to
determine whether you have a leak and advise you as to a course of
action. Call 938-6623 any time of the day or night and a natural gas
technician will respond.
Q. I know I have a gas leak! What do I
do?
A. DON'T TOUCH ANYTHING!
Don't use the phone! Leave all switches alone! If an appliance is
on, leave it on. Get everyone out of the house. Do not try to
ventilate the house on your own. Call 938-6623 from a neighbor's
house or a pay phone. Back to
Top More FAQS
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